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[Troubleshooting and FAQs](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs) # Troubleshooting and FAQs Troubleshooting articles and answers to frequently asked questions ## Learning - [How can I tell which users are non-compliant with their mandatory training and what they're non-compliant with?](https://knowledge.organisations.ausmed.com.au/en/knowledge/how-can-i-tell-which-users-are-non-compliant-with-their-mandatory-training-and-what-theyre-non-compliant-with) - [Where can users view their training plans?](https://knowledge.organisations.ausmed.com.au/en/knowledge/where-can-users-see-their-training-plans) - [How do I check if a user is enrolled in a training plan?](https://knowledge.organisations.ausmed.com.au/en/knowledge/check-user-training-plan-enrolment) - [What are Third Party Content Providers?](https://knowledge.organisations.ausmed.com.au/en/knowledge/browse-by-provider) - [Give Feedback](https://knowledge.organisations.ausmed.com.au/en/knowledge/content-feedback) - [Ausmed Passport™ - Frequently Asked Questions](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-passport-faqs) - [Notes and Evidence for Skipped Requirements](https://knowledge.organisations.ausmed.com.au/en/knowledge/notes-and-evidence-for-skipped-requirements) See less ▼ ## Logging In - [What is the manager portal?](https://knowledge.organisations.ausmed.com.au/en/knowledge/what-is-the-manager-portal) - [What is My Organisation?](https://knowledge.organisations.ausmed.com.au/en/knowledge/what-is-my-organisation) - [Troubleshoot log in errors](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshoot-log-in-errors) ## Support - [How do I request manager support?](https://knowledge.organisations.ausmed.com.au/en/knowledge/request-manager-support) - [How do learners request support?](https://knowledge.organisations.ausmed.com.au/en/knowledge/learner-support) - [Recharge Week](https://knowledge.organisations.ausmed.com.au/en/knowledge/recharge) ## Administration - [What should I do if there's a change in management at my organisation?](https://knowledge.organisations.ausmed.com.au/en/knowledge/change-in-management-checklist) - [Organisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#main-content) - [Home](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#home) - [Manage Users](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#manage-users) - [Logging In](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#logging-in) - [Manage Teams](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#manage-teams) - [Dashboard](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#dashboard) - [Manage Job Roles](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#manage-job-roles) - [Standards](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#standards) - [Manage Structure](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation#manage-structure) - [Ausmed Learn™](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#main-content) - [Dashboard](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#dashboard) - [Libraries](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#libraries) - [Your Surveys](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#your-surveys) - [Your Library](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#your-library) - [Compliance](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#compliance) - [Events](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#events) - [Optional Training](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#optional-training) - [Reporting](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#reporting) - [General](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#general) - [Training Plans](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#training-plans) - [Knowledge Verification](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-learn#knowledge-verification) - [Ausmed Perform™](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#main-content) - [Reporting Lines](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#reporting-lines) - [Perform Dashboard](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#perform-dashboard) - [The Task List](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#the-task-list) - [Goals](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#goals) - [Feedback](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#feedback) - [Perform Logs](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#perform-logs) - [Reviews](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#reviews) - [Reports](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#reports) - [Manage Tasks](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#manage-tasks) - [Notifications](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-perform#notifications) - [Ausmed Policies™](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#main-content) - [Dashboard](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#dashboard) - [Reporting](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#reporting) - [Your Policy Library](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#your-policy-library) - [Your Additional Documents](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#your-additional-documents) - [My Organisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#my-organisation) - [Manage (Policies)](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-policies#manage-policies) - [Ausmed Competency™](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-competency#main-content) - [Guides for Managers](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-competency#guides-for-managers) - [Guides for Assessors](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-competency#guides-for-assessors) - [Frequently Asked Questions (FAQs)](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-competency#frequently-asked-questions-faqs) - [Ausmed Events™](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#main-content) - [Getting started](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#getting-started) - [Directories](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#directories) - [Creating events](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#creating-events) - [Enrolment](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#enrolment) - [Facilitator App](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#facilitator-app) - [Notifications & calendar](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-events#notifications-calendar) - [Ausmed Library™ (SCORM)](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-library-scorm#main-content) - [Getting Started](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-library-scorm#getting-started) - [Training Schedule](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-library-scorm#training-schedule) - [Knowledge Verification](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-library-scorm#knowledge-verification) - [Training Customisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/ausmed-library-scorm#training-customisation) - [Settings](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#main-content) - [Standards Settings](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#standards-settings) - [Notifications](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#notifications) - [Billing](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#billing) - [Audit Log](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#audit-log) - [Learning Settings](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#learning-settings) - [Permissions](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings#permissions) - [Troubleshooting and FAQs](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs#main-content) - [Learning](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs#learning) - [Logging In](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs#logging-in) - [Support](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs#support) - [Administration](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs#administration) - 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