--- title: Recharge Week description: Your support options during our week of rest --- [Skip to content](https://knowledge.organisations.ausmed.com.au/en/knowledge/recharge#main-content) [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) [![Ausmed-Organisations-coloured-white](https://knowledge.organisations.ausmed.com.au/hubfs/Ausmed-Organisations-coloured-white.svg)](https://www.ausmed.com.au/organisations/) Open main navigation Close main navigation - [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) - [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.organisations.ausmed.com.au/en/knowledge?hsLang=en) 2. [Troubleshooting and FAQs](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs?hsLang=en) 3. [Support](https://knowledge.organisations.ausmed.com.au/en/knowledge/troubleshooting-and-faqs?hsLang=en#support) # Recharge Week ## Your support options during our week of rest [![RechargeWeek-GIF-1](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/RechargeWeek-GIF-1.gif?width=670&height=292&name=RechargeWeek-GIF-1.gif)](https://www.ausmed.com.au/organisations/toolbox/thought-leadership/recharge-week-2024) This July, Ausmed will participate in our annual Recharge Week - a week dedicated for Ausmed employees to rest, recover and reflect. A simple, but powerful initiative with an overwhelmingly positive response will now be running for the third consecutive year.   This year, Recharge Week 2026 will take place from **Monday 6th** to **Friday 10th of July**. If you want to learn more about the initiative behind Recharge Week,[click here](https://www.ausmed.com.au/organisations/toolbox/thought-leadership/recharge-week).  *We recognise that simply shutting down for a week is not possible in healthcare services. Please rest assured that we are taking all necessary steps to ensure your organisation is not disadvantaged during this downtime.* ### **Important Customer Support Details** From Monday 6th July to Friday 10th July 2026, our support team will still operate with reduced staff, available via email for pressing queries, and our phones will remain switched on for urgent matters. | **Priority** | **Issue** | **Support Option** | **Response Time** | | --- | --- | --- | --- | | Critical Issues | Audit support, major security breaches, or system-wide outages | Call the Manager Support phone line and select Option 2 at 03 9917 3303. | Within 2hrs if not answered immediately | | Urgent Issues | Password reset requests, critical functionality problems | Contact the Manager Support phone line or email [support@ausmed.com.au](mailto:support@ausmed.com.au) | End of business day | | General Assistance | Routine inquiries, non-urgent matters, or other general help | Submit a request[here](https://help.ausmed.com.au/hc/en-us/requests/new). 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