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Clarifying requirement extension options | 02 May 2025

Better visibility into how extensions impact compliance

Who does this article apply to?

We’ve made some updates to better clarify how extensions to compliance requirements impact compliance. 

What’s changed:

  1. Clearer distinction between extension types:
    • The LMS interface now makes it easier to see when granting an extension if affects compliance status or simply extends access:

       

      • Compliance due date extensions keep the user compliant until the new deadline.

      • Overdue end date extensions allow more time to access training but the user remains non-compliant after the original due date.
  2. Updated email notifications:
    • Users now receive different messages depending on whether their compliance due date or access window was extended.
  3. Updated help materials
      • What compliance requirements are.
      • How compliance settings determine the system's behaviour when an extension is granted
      • What it means when either a due date or an overdue end date is extended

Why this matters:

These changes help clear up common misunderstandings and make sure it’s clear who is compliant and who just has more time to finish their training.