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How to manage notifications in Ausmed Perform™

Learn how to manage your organisation's notification settings 

📩 Looking for a list of what notifications are sent and when?
See: Understanding notifications in Ausmed Perform™ →

Organisations using Ausmed Perform™ have some control over the email notifications sent to staff. Specifically, they can choose whether to send automated task reminders to help keep performance tasks on track and ensure timely completion. All other notifications are sent automatically and can’t be turned off.

Who does this article apply to?

In this article:

  1. What notifications can be managed?

  2. How to enable or disable reminders

  3. What happens when reminders are disabled

  4. Troubleshooting

What notifications can be managed?

Your organisation can control automated task reminders sent to staff to help them stay on track with their performance tasks and ensure timely completion. These reminders are sent at the following times:

  • Task opened – Sent the day after the task becomes available in My Organisation

  • Task due in 7 days – Sent 7 days before the task’s due date

  • Task due tomorrow – Sent 1 day before the due date

  • Task overdue – Sent after the task’s due date has passed

🛠️ These are the only performance-related notifications that can be enabled or disabled according to your organisation's preferences. 

How to enable or disable task reminders

🔐 Only users with Organisation Manager permissions can enable or disable these reminders in Organisation Settings.

  1. Go to organisations.ausmed.com.au and log in
  2. In the top menu bar, click the Settings ⚙️ icon

  3. In the left-hand menu, click Notifications

  4. Scroll to Performance Review Reminders

  5. Use the toggle to enable or disable the task reminders

  6. Changes will take effect the day after the setting is updated.

What happens when reminders are disabled

When turned off:

  • Staff will not receive automated email prompts

  • They can still view and complete tasks via the platform

  • Managers can still send manual reminders from the manager portal

Troubleshooting

If reminders are turned on, but staff aren't receiving emails:

  • Confirm the task is within the reminder window

  • Ask staff to check spam or junk folders

  • Double-check email addresses in user profiles

  • Confirm that notifications weren’t toggled off temporarily

Still having trouble? Contact Manager Support for help.