Everything you need to know about how your organisation is billed.
Note: this article does not apply to customers who have opted for annual billing. For further information, please contact Manager Support.
How is my bill calculated?
Ausmed offers different subscription tiers for Ausmed for Organisations - a different monthly fee is applicable for each Subscription Tier. This information is available in your Ausmed contract.
The amount payable is calculated by multiplying the monthly amount payable per user for the relevant subscription tier, by the number of users for the relevant month or contracted billing period.
Organisations may change their nominated Subscription Tier at any time by notifying Ausmed. The requested change will take effect from the 1st day of the following month.
Which users am I charged for?
There are four types of users in the Ausmed system: Active, Invited, Pending, and Inactive.
Organisations are billed on the maximum number of Invited + Active users at any point in the given calendar month or the billing period outlined in your Ausmed contract.
Organisations do not pay for Pending, or Inactive users.
When will I be billed?
Billing occurs on the 1st day of each calendar month (or pro rata thereof, if this agreement commences on a day other than the 1st of the month) and is payable in arrears.
If the Corporate Subscriber fails to pay the Fee when due, Ausmed may suspend access to the Corporate LMS for the Corporate Subscriber and its LMS Users until payment is received.
How can I pay?
Organisations can pay using:
- Credit or debit card
- Direct debit
Learn how to manage your payment method.
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