Change a user's work email address

Every user in your organisation needs an organisation-supplied work email for official Ausmed communications, including notifications like training reminders and task alerts. 📖 Understand the difference between work and account email addresses.

Only users with access to the manager portal can update a staff member’s work email. Staff cannot change this themselves. This ensures that your organisation retains control over where official communications are sent.

✅ How to Update a Work Email

Steps

1. Log in to the Manager Portal

2. From the top navigation menu, click Organisation

3. In the left-hand menu, select Users

4. Locate the staff member in the user list whose email needs updating

5. Hover over their row and click Edit to open their profile settings

6. In the profile settings, find the Work Email field

7. Enter the new email address

8. Scroll to the bottom and click Save.

Once saved, all organisation-managed notifications will be sent to the new email address.