--- title: Understanding your new invoice pdfs description: Your Ausmed Subscription invoices will now be sent as attachments to your emails. --- [Skip to content](https://knowledge.organisations.ausmed.com.au/en/knowledge/understanding-your-new-invoice-pdfs#main-content) [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) [![Ausmed-Organisations-coloured-white](https://knowledge.organisations.ausmed.com.au/hubfs/Ausmed-Organisations-coloured-white.svg)](https://www.ausmed.com.au/organisations/) Open main navigation Close main navigation - [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) - [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.organisations.ausmed.com.au/en/knowledge?hsLang=en) 2. [Settings](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings?hsLang=en) 3. [Billing](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings?hsLang=en#billing) # Understanding your new invoice pdfs This guide explains each section of the PDF tax invoice sent to your organisation via email, so you can quickly find the information you need and action payments with confidence. --- **Who this article is for:**  - Members of the organisation responsible for paying their organisation's Ausmed Subscription invoice #### **What to Expect** Ausmed sends tax invoices as PDF attachments to your nominated billing contact's email address. The invoice covers your organisation's annual subscription and lists all licensed products and seat counts across two pages. ![new\_look\_ausmed\_invoice](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/new_look_ausmed_invoice.png?width=433&height=446&name=new_look_ausmed_invoice.png) --- #### Invoice Layout — Section by Section ### Top-Left — Ausmed's Details This section confirms the invoice is from **Ausmed Education Pty Ltd** and includes their contact details: - **Address:** Level 1, 171 La Trobe Street, Melbourne VIC 3000 - **Phone:** 1300 287 633 - **Support email:** managersupport@ausmed.com.au - **ABN:** 33 107 354 441 Keep these details on file if you need to contact us about a billing query. ### Top-Centre — Bill To This is your organisation's billing information as recorded in Ausmed's system, including your organisation name, billing contact name, address, and **ABN**. **⚠ Note:** If any of these details are incorrect, contact [managersupport@ausmed.com.au](mailto:managersupport@ausmed.com.au) before processing payment so we can issue a corrected invoice. ### Top-Right — Invoice Details | Field | What It Means | | --- | --- | | **Invoice Number** | Your unique invoice reference (e.g. #1002019). Always quote this when making payment or contacting support. | | **Invoice Date** | The date the invoice was issued. | | **Due Date** | Payment must be received by this date to avoid account disruption. | | **Customer Reference ID** | Your organisation's internal reference code in Ausmed's system. | ### Status Badge Directly below the invoice details you'll see a status badge: **OPEN =**  Payment has not yet been received. The amount shown is still outstanding. **PAID =**  Payment has been received in full. No action required. --- #### Line Items — What You're Being Billed For The body of the invoice lists the products included in your subscription and the **quantity (number of licensed seats)** for each: | Item | What It Is | | --- | --- | | **\[X\] Term** | The billing period — a quantity of 1 means a single 12-month subscription term. | | **Product Line Items** | Actual products and services you're paying for - eg - Ausmed LMS, Ausmed Perform |   **💡 Tip:** Check that the seat quantities match the number of active staff in your organisation. If you need to add or reduce seats, contact [managersupport@ausmed.com.au](mailto:managersupport@ausmed.com.au). --- #### Overages Customers on fixed-term contracts have overages included in the subscription. Overage invoices display the total users counted, with a component breaking down the price calculation (red box highlighted below). ![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/undefined-Apr-01-2026-01-18-13-6617-AM.png?width=670&height=678&name=undefined-Apr-01-2026-01-18-13-6617-AM.png) --- #### Totals Section At the bottom-right of the invoice you'll find three figures: | Field | What It Means | | --- | --- | | **Total** | The full invoice amount before any payments applied. | | **Payments** | Any amount already received against this invoice. | | **Due** | The remaining balance owed. **This is the amount you need to pay.** | --- #### How to Pay Your invoice includes two payment options: ### Option 1 — EFT (Bank Transfer) Use the following bank details and make sure to **quote your invoice number** as the payment description: | **Account Name:** Ausmed Education Pty Ltd **BSB:** 033-364 **Account:** 865831 **Bank:** Westpac **Send remittance to:** [accounts@ausmed.com.au](mailto:accounts@ausmed.com.au) | | --- |   ### Option 2 — Pay Online Page 2 of your invoice PDF includes a **Pay Online** link. Click this to pay securely by card directly from the invoice. **Payment Limits:** Invoices exceeding $10,000 cannot be paid via direct debit or credit card. They must be paid via EFT transfer. --- ### Frequently Asked Questions #### I received an invoice but we've already paid — what do I do? Send your remittance advice to [accounts@ausmed.com.au](mailto:accounts@ausmed.com.au) with your invoice number. Our accounts team will reconcile and update the invoice status. #### The billing contact details are wrong — can I update them? Yes. Email [managersupport@ausmed.com.au](mailto:managersupport@ausmed.com.au) with your updated details and we'll reissue a corrected invoice. #### I need a copy of a previous invoice — how do I get one? Contact [managersupport@ausmed.com.au](mailto:managersupport@ausmed.com.au) with your organisation name and the relevant invoice period. ### The number of seats on my invoice doesn't match our headcount — what should I do? Reach out to your Ausmed account manager or email [managersupport@ausmed.com.au](mailto:managersupport@ausmed.com.au) to discuss adjusting your licence count. --- #### Related Articles - How to update your organisation's billing contact - Understanding your Ausmed subscription renewal - How to add or remove user seats - [Organisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#main-content) - [Home](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#home) - [Manage Users](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-users) - [Logging In](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#logging-in) - [Manage Teams](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-teams) - [Dashboard](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#dashboard) - [Manage Job Roles](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-job-roles) - 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