This guide explains each section of the PDF tax invoice sent to your organisation via email, so you can quickly find the information you need and action payments with confidence.
Who this article is for:
-
Members of the organisation responsible for paying their organisation's Ausmed Subscription invoice
What to Expect
Ausmed sends tax invoices as PDF attachments to your nominated billing contact's email address. The invoice covers your organisation's annual subscription and lists all licensed products and seat counts across two pages.
Invoice Layout — Section by Section
Top-Left — Ausmed's Details
This section confirms the invoice is from Ausmed Education Pty Ltd and includes their contact details:
- Address: Level 1, 171 La Trobe Street, Melbourne VIC 3000
- Phone: 1300 287 633
- Support email: managersupport@ausmed.com.au
- ABN: 33 107 354 441
Keep these details on file if you need to contact us about a billing query.
Top-Centre — Bill To
This is your organisation's billing information as recorded in Ausmed's system, including your organisation name, billing contact name, address, and ABN.
⚠ Note: If any of these details are incorrect, contact managersupport@ausmed.com.au before processing payment so we can issue a corrected invoice.
Top-Right — Invoice Details
| Field | What It Means |
|---|---|
| Invoice Number | Your unique invoice reference (e.g. #1002019). Always quote this when making payment or contacting support. |
| Invoice Date | The date the invoice was issued. |
| Due Date | Payment must be received by this date to avoid account disruption. |
| Customer Reference ID | Your organisation's internal reference code in Ausmed's system. |
Status Badge
Directly below the invoice details you'll see a status badge:
OPEN = Payment has not yet been received. The amount shown is still outstanding.
PAID = Payment has been received in full. No action required.
Line Items — What You're Being Billed For
The body of the invoice lists the products included in your subscription and the quantity (number of licensed seats) for each:
| Item | What It Is |
|---|---|
| [X] Term | The billing period — a quantity of 1 means a single 12-month subscription term. |
| Product Line Items | Actual products and services you're paying for - eg - Ausmed LMS, Ausmed Perform |
💡 Tip: Check that the seat quantities match the number of active staff in your organisation. If you need to add or reduce seats, contact managersupport@ausmed.com.au.
Overages
Customers on fixed-term contracts have overages included in the subscription.
Overage invoices display the total users counted, with a component breaking down the price calculation (red box highlighted below).
Totals Section
At the bottom-right of the invoice you'll find three figures:
| Field | What It Means |
|---|---|
| Total | The full invoice amount before any payments applied. |
| Payments | Any amount already received against this invoice. |
| Due | The remaining balance owed. This is the amount you need to pay. |
How to Pay
Your invoice includes two payment options:
Option 1 — EFT (Bank Transfer)
Use the following bank details and make sure to quote your invoice number as the payment description:
|
Account Name: Ausmed Education Pty Ltd BSB: 033-364 Account: 865831 Bank: Westpac Send remittance to: accounts@ausmed.com.au |
Option 2 — Pay Online
Page 2 of your invoice PDF includes a Pay Online link. Click this to pay securely by card directly from the invoice.
Payment Limits:
Invoices exceeding $10,000 cannot be paid via direct debit or credit card. They must be paid via EFT transfer.
Frequently Asked Questions
I received an invoice but we've already paid — what do I do?
Send your remittance advice to accounts@ausmed.com.au with your invoice number. Our accounts team will reconcile and update the invoice status.
The billing contact details are wrong — can I update them?
Yes. Email managersupport@ausmed.com.au with your updated details and we'll reissue a corrected invoice.
I need a copy of a previous invoice — how do I get one?
Contact managersupport@ausmed.com.au with your organisation name and the relevant invoice period.
The number of seats on my invoice doesn't match our headcount — what should I do?
Reach out to your Ausmed account manager or email managersupport@ausmed.com.au to discuss adjusting your licence count.