Keeping staff informed about their mandatory training
Notifications for mandatory learning requirements keep staff informed about mandatory training assigned to them through Ausmed’s Learning Management System. These notifications ensure that staff are aware of their requirements and receive timely reminders to complete them. This article explains how and when these notifications are triggered.
Who does this article apply to?
- Users with access to Ausmed's Learning Management System
In this article:
Five types of notifications can be sent for mandatory learning requirements each serving different purposes:
1. Manual reminders - email
- Purpose: Remind users about a due date for a particular requirement outside the automatic mandatory training reminder schedule.
- Trigger: Sent immediately after a reminder is triggered via the manager portal. Click here for instructions on how to manually send reminders.
- Notes: The name of the person who sent the reminder is included in the email signature, to personalise and differentiate it from an automatic reminder.
- Subject: Reminder to complete your mandatory training
2. Manual reminders - app alert (beta)
- Purpose: Remind users about a due date for a particular requirement outside the automatic mandatory training reminder schedule.
- Trigger: Sent immediately after a reminder is triggered via the manager portal. Click here for instructions on how to manually send reminders.
- Notes: App alerts are a beta feature, meaning it is currently being tested and refined. For more information, click here.
- Subject: Your training is due on DD Month YYYY
3. Automatic reminders
- Purpose: Automatically remind users about one or more mandatory requirements assigned to them via a training plan.
- Trigger: These notifications are sent automatically at four different intervals, based on the open or due date of the training requirements and in accordance with your organisation's notification settings. See the examples below for more information.
- Examples:
-
- Newly Open: Sent the day after a requirement opens for completion.
- Subject: You have been assigned new mandatory training
- Due in 7 Days: Sent 7 days before an incomplete requirement is due
- Subject: 7 days left to complete your mandatory training
-
- Due Tomorrow: Sent the day before an incomplete requirement is due.
- Subject: 1 day left to complete your mandatory training
- Overdue: Sent the day after an incomplete requirement was due
- Subject: You have OVERDUE mandatory training
- Automated reminders are sent at approximately 07:00 AM AEST each day.
- Requirements with the same date are combined into a single email to avoid overwhelming users with multiple reminders on the same day.
4. Requirement extension
- Purpose: Informs users that the due date for a mandatory requirement has been extended, ensuring they are aware of the new deadline.
- Trigger: Sent immediately after an extension is granted in the manager portal if the person actioning this chooses to notify the user. Click here for instructions on how to grant extensions.
- Notes: The name of the person who granted the extension is included in this notification, so that the user knows who extended the due date.
- Subject: Your mandatory training has been extended
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5. Requirement marked as complete
- Purpose: Informs a user that a mandatory requirement has been marked as complete on their behalf, ensuring they are aware that this action has been taken.
- Trigger: Sent immediately after the requirement is marked as complete via the manager portal. Click here for instructions on how to mark requirements as complete.
- Notes: The name of the person who marked the requirement as complete is included in this notification, so that the user knows who took this action.
- Subject: Your mandatory training has been marked as complete
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