Your support options during our week of rest
From July 8th to July 12th, 2024, we're introducing Recharge Week—a dedicated week off for all our employees. If you want to learn more about the initiative behind Recharge Week, click here.
We recognise that simply shutting down for a week is not possible in healthcare services. Please rest assured that we are taking all necessary steps to ensure your organisation is not disadvantaged during this downtime.
Important Customer Support Details
From Monday, the 8th of July 2024, to Friday, the 12th of July 2024, our support team will still operate with reduced staff, available via email for pressing queries, and our phones will remain switched on for support for urgent matters.
Priority |
Issue |
Support Option |
Response Time |
| Critical Issues | Audit support, major security breaches, or system-wide outages | Call the Manager Support phone line and select Option 2 at 03 9917 3303. | Within 2hrs if not answered immediately |
| Urgent Issues | Password reset requests, critical functionality problems | Contact the Manager Support phone line or email support@ausmed.com.au. | End of business day |
|
General Assistance |
Routine inquiries, non-urgent matters, or other general help | Submit a request here. You can also email support@ausmed.com.au or call the general Ausmed telephone at 1300 AUSMED (1300 287 633). | 15th of July |
| Organisational Manager Self-Help | Self-help for managers | Access the Ausmed Knowledge Base anytime for how-to articles, guides on using the Ausmed LMS, policies, the Ausmed Library, managing your organisation settings, troubleshooting, and FAQs. | Self-directed |
| Learner Self-Help | Self-help for learners | Access the Ausmed Help Centre anytime to log in, set up accounts, view account settings, get technical help, and read general FAQs. | Self-directed |