--- title: Notifications about mandatory training description: Keeping staff informed about their mandatory training --- [Skip to content](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#main-content) [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) [![Ausmed-Organisations-coloured-white](https://knowledge.organisations.ausmed.com.au/hubfs/Ausmed-Organisations-coloured-white.svg)](https://www.ausmed.com.au/organisations/) Open main navigation Close main navigation - [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) - [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Notifications](https://knowledge.organisations.ausmed.com.au/en/knowledge/settings?hsLang=en#notifications) # Notifications about mandatory training ## Keeping staff informed about their mandatory training   **Who does this article apply to?** - Users with access to [Ausmed's Learning Management System](https://knowledge.organisations.ausmed.com.au/en/knowledge/access-the-policy-management-system?hsLang=en) **In this article:** - [Manual reminders - email](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#manual) - [Manual reminders - app alerts](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#app) - [Automatic reminders](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#automated) - [Requirement extension](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#mt-extended) - [Requirement marked as complete.](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#MT-complete) Notifications help keep staff informed about [mandatory training](https://knowledge.organisations.ausmed.com.au/en/knowledge/what-is-mandatory-training?hsLang=en) assigned to them through Ausmed’s Learning Management System.  Five types of notifications are available each serving different purposes:  **1. Manual reminders - email** - **Purpose:** Remind users about a due date for a particular requirement outside the [automatic mandatory training reminder](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#automated-mt) schedule. - **Trigger:** Sent immediately after a reminder is triggered via the manager portal. [Click here](https://knowledge.organisations.ausmed.com.au/en/knowledge/send-reminders-compliance-requirements?hsLang=en) for instructions on how to manually send reminders. - **Notes:** The name of the person who sent the reminder is included in the email signature, to personalise and differentiate it from an automatic reminder. - **Subject**: Reminder to complete your mandatory training ![Screenshot 2026-02-03 at 3.37.03 pm](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/Screenshot%202026-02-03%20at%203.37.03%20pm.png?width=428&height=572&name=Screenshot%202026-02-03%20at%203.37.03%20pm.png) --- **2. Manual reminders - app alert**  - **Purpose:** Remind users about a due date for a particular requirement outside the [automatic mandatory training reminder](https://knowledge.organisations.ausmed.com.au/en/knowledge/notifications-about-mandatory-training#automated-mt) schedule. - **Trigger:** Sent immediately after a reminder is triggered via the manager portal. [Click here](https://knowledge.organisations.ausmed.com.au/en/knowledge/send-reminders-compliance-requirements?hsLang=en) for instructions on how to manually send reminders. - **Notes:** App alerts are a beta feature, meaning it is currently being tested and refined. For more information, [click here.](https://knowledge.organisations.ausmed.com.au/en/knowledge/what-are-app-alerts-1?hsLang=en) - **Subject**: Your training is due on DD Month YYYY ![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/Screenshot_20240924-153957-png-1.png?width=670&height=502&name=Screenshot_20240924-153957-png-1.png) --- **3. Automatic reminders** - **Purpose:** Automatically remind users about one or more mandatory requirements assigned to them via a [training plan](https://knowledge.organisations.ausmed.com.au/en/knowledge/how-to-create-a-training-plan-using-a-training-plan-template?hsLang=en). - **Trigger:** These notifications are sent automatically at four different intervals, based on the open or due date of the training requirements and in accordance with your [organisation's notification settings](https://knowledge.organisations.ausmed.com.au/en/knowledge/update-organisation-notification-settings?hsLang=en). See the examples below for more information. - **Examples:** - - **Newly Open**: Sent the day after a requirement opens for completion. - **Subject:** You have been assigned new mandatory training  ![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2018-png-1.png?width=670&height=626&name=image%2018-png-1.png) - **Due in 7 Days:** Sent 7 days before an incomplete requirement is due - **Subject:** 7 days left to complete your mandatory training **![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2019-png-3.png?width=670&height=679&name=image%2019-png-3.png)** - - **Due Tomorrow:** Sent the day before an incomplete requirement is due. - **Subject:** 1 day left to complete your mandatory training  **![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2020-png-1.png?width=670&height=645&name=image%2020-png-1.png)** - **Overdue**: Sent the day after an incomplete requirement was due - **Subject:** You have OVERDUE mandatory training **![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2021-png.png?width=670&height=637&name=image%2021-png.png)** - Automated reminders are sent at approximately 07:00 AM AEST each day. - Requirements with the same date are combined into a single email to avoid overwhelming users with multiple reminders on the same day. ---   **4. Requirement extension** - **Purpose**: Informs users that the due date for a mandatory requirement has been extended, ensuring they are aware of the new deadline. - **Trigger:** Sent immediately after an extension is granted in the manager portal if the person actioning this chooses to notify the user. [Click here](https://knowledge.organisations.ausmed.com.au/en/knowledge/give-extensions-compliance-requirements?hsLang=en) for instructions on how to grant extensions. - **Notes:** The name of the person who granted the extension is included in this notification, so that the user knows who extended the due date. - **Subject:** Your mandatory training has been extended **![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2018%20(2)-png.png?width=670&height=582&name=image%2018%20(2)-png.png)** ---   **5. Requirement marked as complete** - **Purpose**: Informs a user that a mandatory requirement has been marked as complete on their behalf, ensuring they are aware that this action has been taken. - **Trigger:** Sent immediately after the requirement is marked as complete via the manager portal. [Click here](https://knowledge.organisations.ausmed.com.au/en/knowledge/mark-optional-requirements-as-completed?hsLang=en) for instructions on how to mark requirements as complete. - **Notes:** The name of the person who marked the requirement as complete is included in this notification, so that the user knows who took this action. - **Subject:** Your mandatory training has been marked as complete **![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/image%2018%20(3)-png.png?width=670&height=538&name=image%2018%20(3)-png.png)** ---     - [Organisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#main-content) - [Home](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#home) - [Manage Users](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-users) - [Logging In](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#logging-in) - [Manage Teams](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-teams) - 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