Legacy Customer Billing Guide

You’re likely on a Legacy Subscription if:

Feature	Details
Billing Method	Direct Debit, or Credit Card payment available
Billing Frequency	Typically monthly, but may be customised based on your historical agreement
Invoice Timing	Invoiced in arrears at the end of each billing cycle
Invoice Format	Notification sent via email and available for download in-product for billing contacts
Remittance Information	Bank transfer and payment instructions are included on every invoice
Portal Access	Your nominated billing contact can view invoices via the Ausmed for Organisations platform
User rate	The cost per user based on the agreed upon contract with Ausmed. Bills are typically (max usage in a month X user rate) = $ amount.

We understand payments can occasionally be delayed. If that happens, we’ll gently follow up based on your payment method:

Payment Method	Reminder Days	What We’ll Do
Credit Card	Day 1, 6, 31, 60, 90, 120, 180, 225, 280, 350	You’ll receive email reminders with a link to update your card details.
Direct Debit	Day 1, 8, 31, 60, 90, 120, 180, 225, 280, 350	We’ll follow up by email to check if your payment details need updating.
EFT (Bank Transfer)	Day 1, 21, 45, 60, 90, 120, 180, 220, 280, 350	Our finance team will send reminder emails and reach out directly if needed.

🛑 Your access won’t be suspended automatically. If something’s gone wrong with payment, we’ll work with you to resolve it — no stress.

We’re more than happy to assist with:

📧 Email: support@ausmed.com.au
👤 Or contact your dedicated Account Manager

This guide is for organisations on older Ausmed subscription plans that were created before 2024. These legacy contracts may differ from current billing models and are typically managed manually by our Finance and Customer Success teams.