View and update a user's work email address
How to view and update a user's work email address
Each user in your organisation has two email addresses:
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Work email – provided and managed by your organisation, used for official communications like training reminders and task alerts.
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Account email – the user’s personal account email address, which only they can update.
📖 Understand the difference between work and account email addresses.
This article explains how to view and update a user's work email address. Only users with access to the Manager Portal can make these changes.
📌 If a user asks you to update their account email, direct them to this guide: Update your email or password
✅ How to View and Update a User's Work Email
Steps
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From the top navigation menu, click Organisation
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In the left-hand menu, select Users
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Locate the staff member in the user list whose email needs updating
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Hover over their row and click Edit to open their profile settings
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In the profile settings, find the Work Email field
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Enter the new email address
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Scroll to the bottom and click Save.
Once saved, all organisation-managed notifications will be sent to the new email address.
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