Give Feedback in Ausmed Perform

This article covers how to use the Feedback feature in Ausmed Perform to support real-time staff development, meet compliance requirements, and build better performance review conversations.

Who this applies to:

• Managers with direct reports in Ausmed for Organisations
• Organisation and team managers with reporting responsibilities
  
  

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In this article:

• What is Feedback in Ausmed Perform?
• When and why to use it
• How to give feedback
• How to view and manage feedback

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What is Feedback in Ausmed Perform?

Feedback in Ausmed Perform is a tool designed to support a culture of continuous improvement by enabling managers to send direct feedback to staff. Whether it’s praise from a resident or a development note after a conversation, feedback is captured in a place that staff already use regularly.

It also helps meet compliance requirements, such as the Aged Care Quality Standards, by supporting the expectation that feedback is delivered on an ongoing basis—not just at annual reviews.

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When and why to use it

Common use cases include:

• Positive recognition from residents, families, or peers
  
  
• Developmental conversations that should be remembered
  
  
• Documenting coaching or informal observations over time
  
  

Adding feedback to Perform helps:

• Staff reflect on their performance and contributions
  
  
• Managers build up a history of performance insights
  
  
• Create evidence-based and fairer reviews
  
  

Feedback can be linked to regulatory standards, tagged for internal reporting, and filtered by sentiment.

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How to give feedback

Option 1: From the Feedback section

1. Navigate to Ausmed Perform > Feedback
   
2. Click Add Feedback
   
3. Select one or more staff members
4. Enter your feedback 
5. Choose:
   • The source of the feedback (Manager, Client, Family, Co-worker, Other)
   • A sentiment (Positive, Neutral, Constructive)
   • Any standards the feedback aligns to
   • Tags for internal use (not visible to staff)
6. Click Save

Option 2: From the My Tasks list

1. Find and click the Give Feedback task
2. Follow the same steps listed above
   
   

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How to view and manage feedback

To manage feedback in Ausmed Perform, follow these steps:

1. Navigate to the Feedback section
   Go to Ausmed Perform > Feedback from the main navigation menu.
2. Choose the relevant tab depending on what you need to view:
   
   • Feedback to My Reports – See all feedback you’ve submitted for your team.

1. • Feedback to Me – View any feedback you’ve received personally.

1. • Feedback I’ve Shared – Review a list of all feedback entries you’ve submitted.

1. • All Feedback – Available only to users with administrative permissions.

1. Review the feedback table
   Each feedback record displays:
   
   • The recipient(s)

1. • Feedback source (e.g. manager, client, family)

1. • Sentiment (positive, neutral, constructive)

1. • Author and date

1. • Associated standards (if tagged)
2. Click a feedback record to open and view the full content.
3. Edit feedback if you authored it
4. Apply filters or adjust table settings, if needed:
   • Filter by source, sentiment, or standards
   • Customise visible columns to focus on specific data
5. Export the feedback table
   • Users with the appropriate permissions can download the entire feedback dataset as a CSV file for reporting or audit preparation.

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Note: All feedback added in Ausmed Perform is automatically visible within a staff member’s performance review task, ensuring consistency and continuity.