Find a user

How to find a user in the manager portal.

Search to find a user through the top navigation bar

The best way to find a user in the manager portal is to search using the top navigation bar:

Steps

1. Locate the search field in the top navigation bar of the manager portal:
2. Enter either the user's User ID, or their First Name and/or Last Name in the search field.
   

   Tip: For better results, make sure you add a space between the user's first and last names. 

3. Scroll through the results to locate the Users section:
4. Scroll through the list of users in the results until you find the user you're looking for.
5. Click on the user's name to open their user transcript page. 

Search to find a user through Manage Users

1. Go to Administration in the top navigation bar of the manager portal, then go to Manage Users in the left sidebar menu. 
2. Enter the user's First Name and/or Last Name in the field below the User column in either Active, Invited, Pending, or Inactive tabs of the Manage Users table:
   

   Tip: If you don't know the user's name, try searching their User ID or email address in the User ID or Email columns. 

3. Click on the user's name in the User column if you would like to access their transcript page, otherwise view their details in the table columns.  

   Note: If the user does not appear, they may not have been added to your organisation yet. Learn how to add users here.