--- title: Deactivate users description: How to deactivate a user's account. --- [Skip to content](https://knowledge.organisations.ausmed.com.au/en/knowledge/deactivate-users#main-content) [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) [![Ausmed-Organisations-coloured-white](https://knowledge.organisations.ausmed.com.au/hubfs/Ausmed-Organisations-coloured-white.svg)](https://www.ausmed.com.au/organisations/) Open main navigation Close main navigation - [Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) - [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new) [Submit Help Request](https://knowledge.organisations.ausmed.com.au/en/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.organisations.ausmed.com.au/en/knowledge?hsLang=en) 2. [Organisation](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en) 3. [Manage Users](https://knowledge.organisations.ausmed.com.au/en/knowledge/organisation?hsLang=en#manage-users) # Deactivate users ## How to deactivate a user's account. If you have a user who no longer needs access to your organisation's portal on Ausmed, you can deactivate their account instead of completely removing them. This allows you to keep their historical records intact while still retaining access to important data. This guide walks you through the process of deactivating a user, explaining its impact and providing step-by-step instructions. **Who does this article apply to?** - Users with access to [Ausmed's Learning Management System.](https://knowledge.organisations.ausmed.com.au/en/knowledge/access-ausmeds-learning-management-system?hsLang=en) - Users with access to [Ausmed’s Policy Management System.](https://knowledge.organisations.ausmed.com.au/en/knowledge/access-the-policy-management-system?hsLang=en) **In this article:** - [What happens when you deactivate a user?](https://knowledge.organisations.ausmed.com.au/en/knowledge/deactivate-users#what-happens-when-you-deactivate-a-user) - [How to deactivate a user's account](https://knowledge.organisations.ausmed.com.au/en/knowledge/deactivate-users#how-to-deactivate) ---   **What happens when you deactivate a user?** - The user's access to your organisation's portal on Ausmed is immediately revoked as soon as their account is deactivated.  The user will not receive a notification when this occurs. - You can still [find the user](https://knowledge.organisations.ausmed.com.au/en/knowledge/find-a-user?hsLang=en) in your organisation's account to access their data and activity records. - The user's enrolment in any active training plans will remain intact to maintain a record of their compliance training. However, you have the option to [unenrol](https://knowledge.organisations.ausmed.com.au/en/knowledge/how-to-unenrol-users-from-training-plans?hsLang=en) them and mark any outstanding training as [skipped](https://knowledge.organisations.ausmed.com.au/en/knowledge/mark-compliance-requirements-as-skipped?hsLang=en) should you wish to keep a record of what they were assigned. - If the user is yet to acknowledge any policies assigned through Ausmed's Policy Management System, the status of records for these policies will be automatically set to discarded. [Click here](https://knowledge.organisations.ausmed.com.au/en/knowledge/understand-acknowledgement-records?hsLang=en) to learn more about policy acknowledgement records. ---   **How to deactivate a user's account** **Steps** 1. [Find the user](https://knowledge.organisations.ausmed.com.au/en/knowledge/find-a-user?hsLang=en) you wish to deactivate. 2. From their profile page, locate the drop-down menu ![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/Screen%20Shot%202022-05-25%20at%2010-02-19%20am-png.png?width=23&height=24&name=Screen%20Shot%202022-05-25%20at%2010-02-19%20am-png.png) in the top right and click **Deactivate.** 3. Click **Deactivate** again to confirm. Once the user's account is deactivated, they will immediately lose access to your organisation's portal on Ausmed. You can find their profile in the **Inactive** section of the Manage Users page for easy reference: ![](https://knowledge.organisations.ausmed.com.au/hs-fs/hubfs/Screenshot%202024-02-06%20at%209-37-57%20am-png.png?width=459&height=577&name=Screenshot%202024-02-06%20at%209-37-57%20am-png.png) --- If you found this article helpful, let us know by selecting "Yes" or "No" below. 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