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      Account-based notifications

      Account-based notifications ensure staff stay updated on key activities related to their Ausmed account.

      Who does this article apply to? 

      • All users with access to the manager portal. 

      In this article:

      Staff may receive up to four different types of account-based notifications by email: invitations to join an organisation, reminders to accept invitations, guidance for getting started, and password reset prompts. Each of these is described in detail below with examples.

      1. Invitation to join your organisation on Ausmed

      • Purpose: Invite a user to join your organisation on Ausmed. 
      • Trigger: Sent immediately after inviting and reminding a user to join your organisation on Ausmed. Click here for instructions on how to invite users. 
      • Note: Invitation emails are not sent if integrations are in place with Single Sign On (SSO) services like Microsoft Azure or Okta.
      • Subject: You've been invited to join [Organisation Name] on Ausmed

      image 19 (1)

      Note: The wording of this email varies when the recipient has an existing Ausmed account, as they are prompted to log in and connect their existing account to your organisation instead of creating a new one.

       

      2. Reminder to join your organisation on Ausmed

      • Purpose: Remind users to accept their invitation to join your organisation on Ausmed. 
      • Trigger: Sent automatically every 3 days until the user accepts their invitation by linking a new or existing Ausmed account to your organisation. 
      • Subject: Reminder to accept your invitation from [Organisation Name]
        Email FRAME

       

      3. Getting started on Ausmed

        • Purpose: Orientate users on how to use 'My Organisation', which is your organisation's online learning portal on Ausmed. 
        • Trigger: Sent immediately after a user accepts their invitation to join your organisation on Ausmed by linking a new or existing Ausmed account to your organisation. 
        • Subject: Getting started with [Organisation Name] on Ausmed

         

        4. Reset Ausmed Password

          • Purpose: Enable users to reset their password in order to log into Ausmed.  
          • Trigger: Sent immediately after a user requests to reset their password.  
          • Notes: Password reset emails are not sent if integrations are in place with Single Sign On (SSO) services like Microsoft Azure or Okta.
          • Subject: Reset Ausmed password